Privacy Policy

1. Introduction

FlowLun, Inc. ("FlowLun," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Service").

Please read this Privacy Policy carefully. By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

We collect information in different ways when you use our Service:

2.1 Information You Provide to Us

We collect information you provide directly to us when you:

• Create an account or profile
• Fill out forms or surveys
• Communicate with us via email, phone, or other channels
• Post content, comments, or other materials on our Service
• Request customer support
• Subscribe to newsletters or other communications

This information may include your name, email address, phone number, job title, company name, billing information, profile information, and any other information you choose to provide.

2.2 Information We Collect Automatically

When you use our Service, we automatically collect certain information about your device and usage patterns. This information may include:

• Device information such as your IP address, browser type, operating system, device identifiers, and mobile network information
• Usage data such as how you interact with our Service, including the features you use, pages you visit, and links you click
• Time, frequency, and duration of your activities on our Service
• Cookies and similar tracking technologies (as explained in our Cookie Policy)

2.3 Information from Third Parties

We may receive information about you from third parties, including:

• Business partners, such as when you access our Service through a co-branded or co-marketed promotion
• Service providers who help us with fraud prevention, marketing, and technical services
• Analytics providers who help us understand how you engage with our Service
• Third-party services that you connect to your FlowLun account, such as calendar integrations, file storage services, or team communication tools

3. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, maintain, and improve our Service
• Process transactions and send related information, including confirmations and invoices
• Send you technical notices, updates, security alerts, and administrative messages
• Respond to your comments, questions, and customer service requests
• Personalize your experience and deliver content and features relevant to your interests
• Monitor and analyze trends, usage, and activities in connection with our Service
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Protect the rights, property, and safety of FlowLun, our users, and others
• Comply with legal obligations
• For any other purpose with your consent

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 With Your Consent

We may share your information when you give us your consent to do so, including when you authorize us to share your information with third-party applications or services.

4.2 With Service Providers

We may share your information with third-party vendors, consultants, and other service providers who need access to your information to perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

4.3 For Collaboration and Sharing Features

If you use our collaboration and sharing features, your information may be shared with other users you choose to collaborate with. For example, if you share a project with another user, they will be able to see your name, email, profile picture, and activities within that project.

4.4 For Legal Reasons

We may disclose your information if we believe that such action is necessary to:

• Comply with legal obligations or judicial proceedings
• Protect and defend the rights or property of FlowLun
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of users of the Service or the public
• Protect against legal liability

4.5 Business Transfers

If FlowLun is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Service of any change in ownership or uses of your information, as well as any choices you may have regarding your information.

4.6 Aggregated or De-identified Information

We may also share aggregated or de-identified information, which cannot reasonably be used to identify you, with third parties for marketing, advertising, research, or similar purposes.

5. Data Retention

We will retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information for these purposes, we will securely delete or anonymize it.

6. Your Choices and Rights

Depending on your location, you may have certain rights regarding your personal information:

6.1 Account Information

You can access, update, or delete your account information at any time by logging into your account settings. If you cannot access certain information or you want to request deletion of your account, please contact us at [email protected].

6.2 Communications Preferences

You can opt out of receiving promotional emails from FlowLun by following the instructions in those emails or by adjusting your communication preferences in your account settings. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

6.3 Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Service.

6.4 Additional Rights

Depending on your location, you may have the following rights:

• Right to access the personal information we hold about you
• Right to rectify inaccurate information
• Right to erasure of your information
• Right to restrict or object to processing of your information
• Right to data portability
• Right to withdraw consent

To exercise these rights, please contact us at [email protected]. Please note that these rights may be limited in some circumstances by local law.

7. Data Security

We implement appropriate technical and organizational security measures designed to protect your information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

8. International Data Transfers

Your information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country.

Specifically, our website servers are located in the United States, and our third-party service providers and partners operate around the world. This means that when we collect your information, we may process it in any of these countries.

By using our Service or providing us with your information, you consent to this transfer, storage, and processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

9. Children's Privacy

Our Service is not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn that we have collected the personal information of a child under 16, we will take steps to delete the information as soon as possible. If you believe that we might have any information from or about a child under 16, please contact us at [email protected].

10. Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. If we make material changes to how we treat your information, we will notify you through a notice on our Service or by sending an email to the primary email address specified in your account. The date the Privacy Policy was last revised is identified at the top of the page.

You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Service and this Privacy Policy to check for any changes.

11. Contact Information

If you have any questions, concerns, or comments about this Privacy Policy or our privacy practices, please contact our Data Protection Officer at:

FlowLun
Attn: Data Protection Officer
Email: [email protected]

12. California Privacy Rights

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA). For more information about your rights under the CCPA and how to exercise them, please see our California Privacy Rights section.

13. European Privacy Rights

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have certain rights under the General Data Protection Regulation (GDPR) and other applicable data protection laws. For more information about these rights and how to exercise them, please see our European Privacy Rights section.