Cookie Policy
Last updated: November 1, 2025
1. Introduction
This Cookie Policy explains how FlowLun, Inc. ("FlowLun," "we," "us," or "our") uses cookies and similar tracking technologies on our website, mobile application, and services (collectively, the "Service"). This policy provides you with information about what cookies are, what types of cookies we use, and how we use them. It also tells you how you can control our use of cookies.
By using our Service, you consent to the use of cookies as described in this Cookie Policy.
2. What Are Cookies?
Cookies are small text files that are stored on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners. Cookies can be "persistent" or "session" cookies.
Persistent cookies remain on your device for a set period of time or until you delete them, while session cookies are deleted when you close your web browser. First-party cookies are set by the site you are visiting, while third-party cookies are set by a service provider on behalf of the website.
In addition to cookies, we may use other similar technologies, such as web beacons (also known as "pixels" or "clear gifs"), local storage, and mobile device identifiers. Throughout this policy, we refer to these technologies collectively as "cookies."
3. Types of Cookies We Use
We use the following types of cookies on our Service:
3.1 Essential Cookies
These cookies are necessary for the operation of our Service. They enable basic functions like page navigation, secure areas, and account authentication. The Service cannot function properly without these cookies, and they can only be disabled by changing your browser preferences.
Examples of essential cookies we use:
- Session cookies to maintain your session
- Authentication cookies to remember your login status
- Security cookies to help prevent fraud and protect our Service
- Load balancing cookies to distribute traffic to make our Service more efficient
3.2 Functional Cookies
These cookies enable us to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.
Examples of functional cookies we use:
- Language preference cookies to remember your preferred language settings
- Customization cookies to remember settings you've applied, such as layout, font size, and themes
- Feature-preference cookies that remember which features of our Service you've used
3.3 Performance and Analytics Cookies
These cookies allow us to count visits and traffic sources, measure and improve the performance of our Service. They help us to understand which pages are the most and least popular and see how visitors move around the Service. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our Service.
Examples of performance and analytics cookies we use:
- Google Analytics cookies to track user engagement and usage patterns
- Performance cookies to analyze response times and server load
- Navigation tracking cookies to understand how users navigate between pages
3.4 Targeting and Advertising Cookies
These cookies may be set through our Service by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites. They do not directly store personal information but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
Examples of targeting and advertising cookies we may use:
- Social media cookies that enable you to share content via social media
- Marketing cookies to deliver ads relevant to your interests
- Retargeting cookies to show you FlowLun ads when you visit other websites
4. Specific Cookies We Use
Here is a list of the main cookies we use, along with their purpose and duration:
| Cookie Name | Provider | Purpose | Expiration |
|---|---|---|---|
| session | FlowLun | Maintains your session state | Session |
| auth_token | FlowLun | Authenticates your account | 30 days |
| lang_pref | FlowLun | Stores language preference | 1 year |
| _ga | Google Analytics | Used to distinguish users | 2 years |
| _gid | Google Analytics | Used to distinguish users | 24 hours |
| _gat | Google Analytics | Used to throttle request rate | 1 minute |
5. How to Control Cookies
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies may impact your user experience and parts of our Service may no longer be fully accessible.
5.1 Browser Settings
Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. For instructions on how to manage cookies in your browser, please visit:
5.2 Cookie Preference Manager
In addition to browser settings, you can manage your cookie preferences using our Cookie Preference Manager, which you can access by clicking on "Cookie Settings" in the footer of our website. This allows you to select which categories of cookies you accept or reject.
5.3 Do Not Track Signals
Some browsers have a "Do Not Track" feature that allows you to tell websites that you do not want to have your online activities tracked. Our Service responds to browser Do Not Track signals and will not track your activity when this signal is activated.
5.4 Third-Party Opt-Out Tools
For third-party cookies related to advertising, you can opt out through:
- Network Advertising Initiative (NAI)
- Digital Advertising Alliance (DAA)
- European Interactive Digital Advertising Alliance (EDAA)
6. Other Tracking Technologies
In addition to cookies, we may use other technologies to track your activities on our Service:
6.1 Web Beacons
Web beacons (also known as "clear gifs" or "pixel tags") are tiny graphics with a unique identifier that are embedded invisibly on web pages or in emails. They are used to track user behavior and for measuring the effectiveness of campaigns.
6.2 Local Storage Objects
We may use local storage objects (LSOs) such as HTML5 to store content information and preferences. Third parties with whom we partner may also use LSOs to collect and store information.
6.3 Mobile Device Identifiers
For our mobile applications, we may use mobile device identifiers such as the device's advertising identifier or other device identifiers. These function similar to cookies and are used to track your usage of our mobile applications.
7. Updates to Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in technology, legal requirements, or our business practices. Any changes will become effective when we post the revised Cookie Policy on our Service. We encourage you to review this Cookie Policy periodically to stay informed about our use of cookies.
8. Contact Us
If you have any questions about our use of cookies or this Cookie Policy, please contact us at:
FlowLun
Email: [email protected]